Refunds and Returns
If for any reason you are not completely satisfied with your purchase, please contact us via email (firstname.lastname@example.org) or your online marketplace, within 30 days from the time you received your product, including any photos as evidence to support your claim. Please do not return any product without prior authority and the return address for the relevant warehouse.
This policy does not apply to products which have been:
- Damaged after delivery
- Altered or attempted to be altered
- Dropped or broken
All products must be returned in ‘as new’ condition including all of the original:
- A copy of the Invoice or Packing Slip
- Accessories and parts, including screws and tape
- Instruction and warranty leaflets and manuals
- Shipping box
- Retail packaging
- Internal padding
Failure to comply may result in a repacking fee charged to you, the customer. This fee is charged at 20% of the original purchase price.
Change of Mind: For all change of mind returns, all postage and insurance costs are to be paid by the customer.
Faulty/Warranty Claims: Simply Stylish Homewares may choose to provide you with an Australia Post Return Label if the product is found to be faulty.
Products must be returned within 30 days of receiving confirmation and instruction from us to the return address provided.
The customer assumes any risk of lost, theft or damage during transit. We advise you to take out shipment registration and insurance with your postal carrier. Simply Stylish Homewares will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Simply Stylish Homewares, and our suppliers, have the sole right to assess the condition of any returned product, before approving a refund, credit, or replacement.
Where possible, refunds will be processed and paid through a reversal of the initial customer transaction. An email, or message through the relevant online marketplace, will be sent acknowledging payment of your refund.